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    Terms of services

    1. Identification of the holder and general information

    The MÏL offers this website subject to these Terms and Conditions. By visiting the Web site or using the services or applications of the Web site, the user accepts these Terms and Conditions.

    Access to the Web site does not require User registration. However, in order to contract any of the products offered by The MÏL, the registration of the User and the acceptance of these conditions will be required before formalizing payment.

    Through the Web site, The MÏL offers users fashion and beauty products.

    The present Terms and Conditions of The MÏL described below, define the rights and obligations of The MÏL and the Users within the framework of the Web site. These are the only terms and conditions applicable to the use of the website (without prejudice to that for certain services there may be special conditions) and the recruitment of orders through the website and replace any other conditions, unless prior agreement in writing between MÏL and the User.

     

    2. User Data

    In order to purchase the products offered through the Website, the User must register through the registration form available on the Website.

    The User shall be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his or her computer and passwords to prevent possible unauthorised use.

    In case the User has reason to believe that his data has been made known to a third party, or if these have been used in an unauthorized way, or are likely to be so, he must communicate this situation to The MÏL immediately.

    The User must verify that their data are correct and complete and inform The MÏL when there is any variation and / or modification in the information provided in the purchase process.

     

    3. Orders and conditions of sale

    The services and products offered through the The MÏL Web Site are intended for purchase by Users

    To be able to contract a The MÏL order, the User must be over 18 years old.

    To place orders through the Website, the User must provide a series of data prior to hiring, through the purchase form, and that will be necessary to manage your purchase order.

    3.1 Delivery policy

    WE CURRENTLY SEND TO:

    We currently send to 🇦🇱 Albania, 🇦🇹 Austria, 🇦🇺 Australia, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇨🇭 Switzerland, 🇨🇦 Canada, 🇨🇱 Chile, 🇨🇿 Czech Republic, 🇩🇪 Germany, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇪🇸 Spain, 🇫🇮 Finland, 🇫🇷 France, 🇬🇧 United Kingdom, 🇬🇷 Greece, 🇭🇷 Croatia, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇹 Italy, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇱🇻 Latvia, 🇲🇰 Macedonia, 🇳🇱 Netherlands, 🇳🇴 Norway, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇺 Russia, 🇸🇪 Sweden, 🇸🇮 Slovenia, 🇸🇰 Slovakia, 🇺🇦 Ukraine, 🇺🇸 United States
       
      
    SHIPPING TIMES: 
      
    These are the usual delivery times:
     
    Standard Shipping Time: 15-25 days
    Remote areas and Islands (ex: Canary Islands, Balearic Islands, Corsica, Sardinia, Ceuta, Melilla): 30-40 days.
     ⚠ At present, due to the third wave of the virus and the increase in Internet purchases, delivery services are experiencing delays.
    Our team continues to work in order to speed up the whole process and to ensure that your orders arrive as soon as possible.
    If you need to have a product for a specific date, we advise you to buy it as early as possible.
    Likewise, from The MÏL we make a daily follow-up of all the shipments of our clients to avoid and reduce delays.
    Thank you for your patience and understanding.
     
     
    SHIPPING COST:
     
     The cost of the shipment is 9.99€ although we can punctually make offers of Free Shipping.
     
     
    TRACK ORDER:
     
    To track your shipment, see the Order Tracking page. You must indicate your shipping number.


    >Track Order<

    If you do not have your shipping number, please log in to your user account from the main menu and there you will find the delivery number associated with your order.
     
     
     SHIPPING CONDITIONS:
      
    The customer must ensure that the address indicated is complete and correct, if the postal service delivery indicates that the address is incorrect they will return the package to us. In this case it is necessary to make a new shipment from the warehouse. The customer will have to pay 60% of the cost of the new shipment, for which he will have to pay 6€.
      
    Not accepting the delivery of the package, i.e. refusing it, does not give the option of a refund. When a package is not delivered it is necessary to generate a new shipment with the already mentioned extra cost of 6 € to be paid by the customer (The MÏL incurs 3,99 € of additional cost as well).
     
    In case the shipment has already been made it will not be possible to change the delivery address as the shipments are under the delivery of external companies The MÏL and we do not have the power to change the delivery address once the order has been sent from the warehouse, so the client is responsible for the loss of the package in case the correct address has not been indicated, or the house has been changed or similar.
     
    The courier service will make 2 delivery attempts, if the package is not delivered, the customer will have 15 days to pick up the package at the post office assigned to his address. If the package is not picked up by the customer within 15 days, the postal service will return the package to us. It will be necessary to make a new shipment from the warehouse. The client will have to pay 60% of the cost of the new shipment, so he will have to pay 6€.
     
    In case the package is not delivered and has been lost during the shipping process The MÏL will run with the cost of a new shipment (no refund will be made in this case).
     
    PO Box: We prefer not to ship to PO Box because delivery is not guaranteed. In the eyes of the shipping company the package is considered delivered when it is placed in your box, not when it is delivered to you. Therefore, if you place an order with PO Box delivery, we will not be responsible for ensuring that you receive it correctly, you will bear the risk (of course you will have a shipping number assigned to you so that you can track the shipment and the delivery time does not vary either).
     
    The MÏL is not responsible under any circumstances for taxes, fees or tariffs applied to the shipment or rates that may be applied in customs for the package purchased.

     

    3.2 Guarantee

    This warranty gives you specific rights as a consumer, you may already have other rights which are reflected in the laws of your country, province or state. In some countries, provinces or states, consumer laws may impose a minimum warranty period. Except as permitted by law, The MÏL does not exclude, limit or suspend other rights you may have. To fully understand your rights, we recommend that you consult the applicable laws of your country, province or state.

    In order to exercise the guarantee service, it is essential to present documentary evidence of the date of delivery and/or purchase of the product, either the invoice or the purchase receipt. Documents that have been manipulated or falsified will not be accepted.

     The consumer must inform The MÏL of the lack of conformity (defect) within 48 hours of becoming aware of it. Failure to comply with this deadline will not result in the loss of the corresponding right of withdrawal.

    The legal guarantee covers, the replacement of the product as a consequence of the lack of conformity (defect) of the product and, in this case, these will be free for the consumer. The replacement will suspend the calculation of the legal guarantee period, and in no case will it give rise to a new two-year guarantee period from the delivery of the replaced product.

    This contractual Warranty applies only to The MÏL Products ("Product") as originally supplied and does not apply to any software or other equipment owned by The MÏL or third parties for which end user licence agreements or separate warranty statements or exclusions are offered or intended to be applied.

     LIMITED PRODUCT WARRANTY.

    Notwithstanding the statutory warranty, the duration and conditions of which are stipulated by the local laws of each country, province or state, The MÏL voluntarily warrants to the original purchaser that your The MÏL Product will be free from defects in materials and workmanship under normal use during the warranty period.

    Except as otherwise provided by applicable law, the warranty lasts and is given for two (2) years for the main unit, six (6) months for the battery, charger cable and straps originally packaged with the product. The limited warranty period shall be computed from the date of original purchase.

    The MÏL does not guarantee that the use of the Product will be uninterrupted or error-free.

    WHAT DOES THIS GUARANTEE COVER?

    If a hardware defect is found in The MÏL Product and a valid request is received within the warranty period, The MÏL may:

    (1) Replace the Product or one of its damaged parts

    (2) Refund the Price of the Product excluding possible shipping costs.

    In the event of defects, and to the full extent permitted by law, these are the only and exclusive compensatory measures. Shipping and handling charges may apply, except where prohibited by applicable law.

    Any replaced hardware product will be warranted for the remainder of the original warranty period or for thirty (30) days, whichever is longer, or for any additional period of time that may apply in your jurisdiction.

    HOW TO OBTAIN WARRANTY SERVICE

    The MÏL can ask the client to present a proof of the details of the purchase.

     WHAT IS NOT COVERED BY THIS GUARANTEE?

    This Guarantee does not apply:

    1- To consumable parts such as batteries, charger cable, straps or coating whose wear and tear has been foreseen over time. Unless the failure has occurred as a result of a defect in materials or workmanship.

    2- To damage to the appearance of the Product, including but not limited to scratches, dents, broken glass, broken screens or broken plastic.

    3- To any damage caused by use with products other than The MÏL.

    4- To any damage caused by an accident, damage caused by natural disasters, abuse or misuse, contact with liquids, rain, extreme humidity or heavy sweating, sand, dirt, high temperatures, food, chemicals, extreme temperatures, fire, earthquake or any other external cause. (Example: you have detected that the strap does not close properly and you continue to wear the watch with this defect and finally the watch falls off your hand and breaks the crystal or another part of the watch. This damage is not covered by the warranty, as it is a misuse of the watch).

    5- To damage caused by using the Product outside the permitted or foreseen uses described by The MÏL, or with an incorrect voltage or power supply.

    6- To any damage derived from services (repair, updating or improvements) carried out by a third party other than The MÏL. Broken seals or seals that show evidence of having been tampered with.

    7- To alterations or modifications of any part of the The MÏL Product; without the written authorisation of The MÏL.

    8. Defects caused by normal daily use or derived from the normal wear and tear of The MÏL Product.

    9- To the damaged product due to not following the instructions related to the use of the Product, or if any serial number of The MÏL Product has been removed or deleted.

    10- To the use of the product for commercial purposes or to subject the product to abnormal use or conditions.

    Recovery and reinstallation of software programs and user data are not covered by this Limited Warranty.

    Products that were not properly imported, not properly manufactured by MÏL and/or not purchased from The MÏL are not covered by this Warranty.

    Limitation of liability

    This Limited Warranty constitutes your sole warranty, in substitution of any other warranty, expressed or implied, and in any case within the limits of applicable law. The MÏL shall not be liable for any special, incidental, punitive or consequential damages, including but not limited to, loss of expected profits, loss of data, loss of use, capital costs, costs of replacement of equipment or facilities, claims of third parties, damage to property arising out of the purchase or use of the item, or arising out of breach of warranty, breach of contract, negligence, tort or any analogous or equivalent legal theory, even if The MÏL knew of the possibility of such damages. The MÏL is not responsible for the delay caused in the provision of the services covered by the guarantee.

     

    4. Price, method of payment and discount codes

    Once the form data is completed, the User must proceed with the payment of the order through the means of payment specified on the Website.

    After payment is made, the User will receive an order confirmation e-mail, which will include a summary of the items purchased, the shipping method requested and the destination address.

    If, at the time of payment, an incident occurs that prevents payment, the User will receive an automatic payment error message and his/her order will not be processed until the payment process has been successfully completed.

    The prices of the services are expressed in Euros (euros), including taxes and handling and shipping costs, which are free of charge.

    All prices shown are final prices, expressly including Value Added Tax (VAT), without prejudice to the fact that the user will at all times have detailed information on the price of the product. In the case of the Canary Islands, VAT will be excluded when paying for the order.

    The MÏL may periodically offer discount codes to its Users. These discounts can only be applied in accordance with the instructions specified by The MÏL with respect to each code, and in any case the Users can only use a single code per order.

    The use of discount codes will not be compatible with certain promotional actions and collections.

     

    5. Information about The MÏL's products and services

    The data included on the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as commercial names, brands or distinctive signs of any kind, have a merely informative function. Therefore, The MÏL disclaims any responsibility for the appearance of errors in this information, although it undertakes to take all measures within its power to correct as soon as possible the errors or omissions after being informed of them.

     

    6. Changes and returns


    6.1 Return request

    Deadline: 14 days from the day after you receive it (we will review the tracking of your shipment)

    Requirements:

    • The product must not have been used. We will ask you for photos to justify this.
    • You must keep all protective plastic in perfect condition. We will ask you for photos showing the condition of the protective plastic.
    • You must keep the envelope with the delivery details visible to show that you are returning the product we have sent you. We will ask you to send a photo of the product.
    • You must keep the bag or box of the product with all its contents. If something is missing or damaged we will deduct 10% of your refund or equivalent amount to repair the damage or missing.


    Process:

    1. Fill in this form.
    2. We will receive your information and photos and will approve it if you meet all the above requirements.
    3. We will email you the address to which you should send the product back. The customer is responsible for the return shipping costs. We recommend that you use the same shipping company that delivered the product to you to avoid problems. You must contract a shipment with a tracking code to be able to complain to the transport company if it is lost or damaged during shipping.
    4. The refund will be made by the same means as the payment. Payment by credit card takes 5-10 days for the bank to re-credit your account. Paypal and Sofort, 3-5 days.



    6.2 Wrong or damaged product

    Deadline:

    • For products that arrive broken or wrong: 48 hours since you received it (we will check the tracking of your shipment)
    • For products that break down later, our technical team will analyse whether it is a product defect or caused by misuse.


    Requirements:

    • Product that arrives broken or damaged: We need you to send a photo showing the damaged or wrong product on top of the shipping envelope, showing your delivery address and the number of the shipment.
    • For products that are damaged afterwards: we need you to send photos or videos that show the defect.


    Process:

    1. Fill in this form.
    2. We will receive your information, photographs and video, and will be approved if you meet all the above requirements.
    3. If you meet all the requirements we will send a new unit of the product. No refund applies.


    6.3 Exclusions

    No returns are allowed:
    • Used products
      
    The following products cannot be returned, even if they have not been used:
    • Personal hygiene products
    • Products for personal use such as headphones or stimulators that are attached to the skin.
    • Products bought on sale
    • Items purchased with a discount coupon are final sale and cannot be returned or exchanged.

    Exclusions for defective product:

    • If you notice a difference in colour this is not a defect. Each The MÏLWATCH watch is manufactured in individual batches, following our conscious production policy. This is why some units are slightly more or less than the colour of the photos shown on the website. It is important to know that the colour of the website depends on the screen that each user has, it may be slightly affected in terms of the real colour. If you have any doubts about the colour of the watch, please send us an email to info@themilbrand.com and we will send you a photo of a user of the product.

     

    7. Use of the Website

    Use of the Website for fraudulent purposes, or in connection with criminal offences or unlawful activities of any kind is not permitted.

    It is also forbidden to send, use or reuse material that is illegal, offensive, abusive, indecent, defamatory, obscene or threatening in any way, or that infringes upon intellectual property rights, trademarks, confidentiality, privacy or any other rights, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings or any other type of "spam" and, in general, any type of unnecessary inconvenience or inconvenience.

    The User agrees to make lawful, diligent, honest and correct use of any information or content accessed either through the Website or third party websites accessed through links on the Website, and all under the principles of good faith and with respect at all times to current legislation and these Terms and Conditions.

    Likewise, the User acquires the commitment not to maliciously or intentionally cause damage or harm that could undermine or alter the Website itself, as well as not to introduce or spread computer viruses that could produce unauthorized alterations to the contents or systems that make up the Website.

    The MÏL reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and/or fail to comply with any of the conditions that appear in this document.

     

    8. Intellectual or Industrial Property

    The intellectual property rights of the website themilbrand.com, its source code, design, navigation structures and the various elements contained therein are owned by The MÏL a who has the exclusive right to exploit them in any way and in particular the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

    The MÏL informs that it does not grant any license or express or implicit authorization on the rights of intellectual and/or industrial property or any other right or property related, directly or indirectly, to the contents included in the Website. The total or partial reproduction of the contents of the Website, even by means of a hyperlink, without the express written consent of MÏL is strictly prohibited. The unauthorized use of these contents will give rise to the legally established responsibilities.

     

    9. Hyperlinks

    The hyperlinks contained in the website may lead to the websites of third parties. The MÏL does not assume any responsibility for the content, information or services that may appear on these sites, which will be offered exclusively for information purposes by The MÏL, and in no case imply any relationship, acceptance or support between The MÏL and the persons or entities owners of such content or owners of the sites where they are.

     

    10. Partial invalidity

    In the event that any Clause in these Terms and Conditions is declared invalid, the remaining Clauses shall remain in force and shall be interpreted in the spirit of these Terms and Conditions.

     

    11. Modifications

    The information on this Website is current as of the date of its last update. The MÏL reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the amendments to the Terms and Conditions will occur from the time of publication on this Website.

     

    12. Campaign customization

    The User is subject to a random campaign, so the terms of delivery applicable to each order may vary randomly. The User's personal data will not be taken into account as a variable when determining the particular conditions of each order.

     

    13 Notifications

    All communications between The MÏL and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

     

    14. Language

    The MÏL may translate these Terms and Conditions, its Privacy Policy, or any other operational rules, policies or procedures that may be published on the Website. The English version will prevail in case of conflict.

     

    15. Supplier Ethics Policy

    As a prestigious and reliable company, committed to the objective of providing high quality products to its clients, The MÏL recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to regularly provide an environment that protects the health and safety of employees as well as their basic human rights. All suppliers must comply with their national employment laws and regulations, in particular with respect to the following:

    • Minimum age for employment
    • Freely chosen employment
    • Health and Safety
    • Freedom of association and the right to collective bargaining
    • Absence of discrimination
    • Absence of harsh or inhumane treatment
    • Working Hours
    • Wages
    • Working conditions


    The MÏL will never knowingly purchase supplies from countries that do not comply with the above principles. We also expect our suppliers to translate these principles into their dealings with their own suppliers. Due to the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as The MÏL continues to grow, it recognises the importance of acting with initiative and doing everything possible to defend the rights of those involved in the manufacture of its products.

    2 years warranty

    100% orders delivered

    All our payments are 100% secure

    Extensive customer service