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    Frequent Answers Questions

    watchMÏLWATCH features


    Currently the models that have a menstrual cycle monitor are:

    - MÏLWATCH the iconic
    - MÏLWATCH Amsterdam

    In the menstrual cycle function you must indicate the start date of your last period and the length of your period. From there it will start calculating your safety, ovulation and fertility periods. You will also receive notifications on your watch the day before ovulation and the day of your period. 


    Yes, you can call, receive calls and talk on the watch on these models:

    - MÏLWATCH II Plus, by choosing the "Send and receive Bluetooth calls" option.
    - MÏLWATCH 3 Plus

    At the moment it is not possible to send messages from any of our Mïlwatches, because we have not yet incorporated an alphanumeric keypad, but it is possible to read messages.

    At present, our MÏLWATCHs do not have an on-screen keyboard or voice keyboard so that you can respond to incoming messages.

    We are still studying how to implement this because the simple solutions to solve this are to use keyboards like those of the first mobile phones (like that Nokia we all had) or talk through the watch like Michael Knight did with his car in the 90's, remember? Vintage is cool, but our designers are trying to find a better solution.

    This watch does not have a built-in GPS function, but we know that it is very useful to find the device and to know the distance covered during a walk or run.
    Although it doesn't have GPS, it does have a great function to locate the watch when paired with your mobile phone: the Find My Phone function, which works both ways because it also allows you to find the watch through the app if it is paired with the app on your mobile phone.


    Our products use an IP68 waterproof certification. This means that the watch is suitable to withstand splashes of water, an occasional rain shower, immersions of less than 30 minutes in cold water and no more than 1m depth.

    This certification does not make it resistant to:
    - warm water
    - steam and high temperatures
    - chlorine and sea water
    - soap, detergents or corrosive liquids.

    This certification is the same as the one used in IP68 mobile phones, so its water resistance is limited to save the device from accidents due to contact with water. It is not a device designed for swimming, so this sport is not included in the multi-sport function.

    Our MÏLWATCHs do not yet include NFC technology. We hope that 2022 will bring us this improvement 😺.

    local_shippingShipping and payment methods

    Estimated shipping time is 15 to 25 days. This is due to our conscious manufacturing method.

    Like big brands such as Apple, Samsung, Huawei, Asus, etc, we manufacture our products in China because that is where the main suppliers of chips and materials are located.We also store our products in China and ship them from there.

    This allows us to have much more flexibility because we are close to our manufacturers, so we can plan production and stock more efficiently, thus avoiding waste of resources.This is different from the way brands traditionally work.

    The old way was to manufacture in China and take the stock to each country (this greatly increases the cost and the final price for the customer). To be able to do this, businesses would have to plan and produce many units in advance, which sometimes are not sold and end up in the trash to avoid selling them at a low price and discrediting the brand.So instead of doing that, we work on a continuous cycle where every week we adjust sales, production and storage forecasts to avoid wasting resources.

    This is great for the environment and good for you because we manage to control costs and offer you a more competitive and affordable price!

    We understand fast shipping is preferred and offered by many mega-brands. But we believe it is more important to be environmentally friendly and efficient, as well as support our fulfillment team.

    Thank you for asking and wanting to know more. The truth is that this question is so important and differential that we explain it on all our product pages.

    Like big brands such as Apple, Samsung, Huawei, Asus, etc, we manufacture our products in China because that is where the main suppliers of chips and materials are located.

    We also store our products in China and ship them from there. This allows us to have much more flexibility because we are close to our manufacturers, so we can plan production and stock more efficiently, thus avoiding waste of resources.

    This is different from the way brands traditionally work.

    The old way was to manufacture in China and take the stock to each country (this greatly increases the cost and the final price for the customer). To be able to do this, businesses would have to plan and produce many units in advance, which sometimes are not sold and end up in the trash to avoid selling them at a low price and discrediting the brand.

    So instead of doing that, we work on a continuous cycle where every week we adjust sales, production and storage forecasts to avoid wasting resources.

    This is great for the environment and good for you because we manage to control costs and offer you a more competitive and affordable price!

    For all these reasons, our approximate delivery time is 15-25 days.

    We understand fast shipping is preferred and offered by many mega-brands. But we believe it is more important to be environmentally friendly and efficient, as well as support our fulfillment team.

    The payment methods currently available in our shop are as follows:
    - Visa, Mastercard, Amex credit card payments
    - PayPal
    - Apple Play
    - Skrill (including Rapid transfer, Skrill and Klarna)

    supportPost-sales support


    We are sorry to hear that you have received a faulty product, inevitably this happens in a very small percentage of orders. We are as upset as you are that you have this issue.😔

    In order to process your application quickly, please complete this form.

    Remember to take photos or videos that are visible and in the focus of the product, as well as the entire contents of the product package. This way we will avoid asking you for new photos or videos, resolving your request quickly.

    PS: If it is a malfunction, we recommend you make a short video of the defect, we will understand better the incidence.🤗

    We are sorry to hear that you wish to return your order, we don't always find the perfect match and we understand that.

    To process your application quickly, please complete this form linked.
     
    Once you complete the form, the returns team will process your request according to your chosen option. Don't worry, you will be notified by email with the answer to your request.


    Remember to take clear and focused photos of the product and the entire contents of the product package. This way we will avoid asking you for new photos and resolve your request quickly.

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